Privacy policy
Last Updated: August 2025
At BioTiva, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from BioTiva.com (the “Site”). By using our Site, you agree to the terms outlined below.
Information We Collect
When you visit our Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse the Site, we collect information about the individual web pages or products you view, how you interact with the Site, and referral sources.
We also collect information you provide directly, including:
-
Name, billing address, shipping address, and payment information
-
Email address and phone number
-
Account registration details (for physician-verified users only)
-
Any other information you voluntarily provide through forms or contact requests
How We Use Your Information
We use your information to:
-
Fulfill orders and process payments
-
Communicate with you about orders, accounts, or inquiries
-
Screen orders for potential fraud or security risks
-
Provide you with relevant information, updates, or promotions (when you opt in)
-
Improve and optimize our Site, products, and services
Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with trusted third parties, including:
-
Shopify (our e-commerce platform provider), which powers our online store
-
Payment processors and shipping providers, to fulfill your orders
-
Service providers that assist with analytics, marketing, or website performance
-
Legal authorities, if required by law to comply with legal or regulatory obligations
Cookies and Tracking
Our Site uses cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. You can disable cookies through your browser settings, though this may affect the functionality of the Site.
Your Rights
Depending on your location, you may have the right to:
-
Access the personal information we hold about you
-
Request corrections or updates to your information
-
Request deletion of your personal data (subject to legal and regulatory requirements)
-
Opt out of marketing communications at any time by clicking “unsubscribe” in emails
Data Security
We take reasonable precautions to protect your personal information. However, no online transmission or storage system can be guaranteed to be 100% secure. By using our Site, you acknowledge and accept these risks.
Third-Party Services
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their policies before providing personal information.
Children’s Privacy
Our Site is intended for use by licensed physicians and is not directed toward children under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in practices, regulations, or business operations. The updated version will always be posted on this page with the “Last Updated” date.
Contact Us
For questions or concerns regarding this Privacy Policy or your personal data, please contact us at: