At BioTiva, we maintain strict quality control standards to protect the integrity of our products. Due to the sensitive nature of research-grade peptides and biologics, we do not accept returns or issue refunds once an order has been processed. However, we understand that issues may occasionally arise, and we are committed to resolving them quickly and professionally.

If you receive an incorrect, damaged, or incomplete order, please contact us immediately at info@biotiva.com. Our team will carefully review your case and provide the most appropriate resolution to ensure your confidence in working with us.

Product Quality and Inspection

Every BioTiva product is thoroughly inspected and verified prior to shipment to ensure it meets our strict standards for purity, safety, and consistency. We take every precaution to safeguard product quality before it leaves our facility.

If you receive the wrong item, or if your order arrives damaged, please retain the original packaging and contact us as soon as possible at info@biotiva.com. Our support team will investigate the matter and provide clear guidance on next steps.

Order Cancellations

Orders may be cancelled prior to shipment by contacting us at info@biotiva.com. Once an order has been shipped, cancellations cannot be processed. We recommend reviewing all order details carefully before checkout to ensure accuracy.

Commitment to Customer Satisfaction

While BioTiva cannot accept returns due to the specialized nature of our products, we are fully committed to transparency and customer satisfaction. Our team will work diligently to address any concerns and provide timely resolutions whenever issues arise.

For further questions or assistance, please reach out to us at info@biotiva.com. We are here to support our physician partners and ensure a seamless experience with BioTiva.